Online Webinar on Make Employees Your Competitive Advantage in the Marketplace – Training Doyens


To haveemployees as a source of competitive advantage, companies need to work to improve the employee work experience. Join our upcoming webinar to gain in-depth information on creating a work environment that engages the employees and makes them your competitive advantage.
Key points to be covered in the webinar:
  • The subtle differences between discretionary effort and engagement programs
  • How to discover what an employee is capable of contributing
  • What every employee expects as they come to work every morning
human resource management and competitive advantage

LEARNING OBJECTIVES
"Customer service is not a department. It is a philosophy to be embraced by every employee."
                                                                                                                                                                                                                 – Forbes
Employees who give excellent customer service become your competitive advantage in the marketplace. Giving excellent customer service means they are giving you discretionary effort on a regular basis.
Discretionary effort is the difference between what an employee has to do to get a paycheck and what that employee is capable of contributing.
Closely related to engagement programs, discretionary effort initiatives build on positive engagement programs in place and take employees and the company to the next level in competitiveness.
Just as customer service is a philosophy, so is discretionary effort and when managers embrace a discretionary effort environment, theygain competitive advantage through employees.
WHO WILL BENEFIT
Managers at all levels of the organization.

Supervisors
New managers
Middle managers
Team leads
Sales Managers
IT managers
HR managers
Directors
Vice Presidents
Presidents
CEO
COO
CFO
Executive Teams
Speaker Profile: Karla Brandau is a leading authority on personal and team productivity in the workplace. She specializes in combining the power of time management with technology, especially using Microsoft Outlook as a tool to help individuals “get it all done” in less time.
Training Doyens now features HRCI, SHRM and IRS accredited webinars. Enhance your knowledge and skills, and earn CE credits at the same time. 

About Training Doyens:
Based in Colorado, Training Doyens organizes world class webinars and seminars, providing training solutions to companies big and small. Reasonable pricing and customization options make our training programs uniquely beneficial.


For more detail please click on this below link:
http://bit.ly/2QLqvZt

Email: support@trainingdoyens.com
Toll Free: +1-888-300-8494
Tel: +1-720-996-1616
Fax: +1-888-909-1882

Comments

Post a Comment

Popular posts from this blog

The Effective Manager’s Boot Camp: Managing Your Time Effectively, Difficult People, Communication Skills and All Your Questions Answered In Just 180 Minutes!

Image
OVERVIEW Learn how to manage more effectively than ever before … in just3 hours! You’ll gain insight into more effective time management, how to successfully manage difficult people, how to communicate more effectively so others will respond accordingly … just for starters! We’ll have 3 Q&A sessions, specifically to answer all your questions about how to manage more effectively. Among the topics we’ll address:: Take control of your time...and get control of your entire work day! The speed of everything has changed. Are your time management skills up to the challenge? Do you put off more today than you can ever accomplish tomorrow; exhaust yourself by 4:00 p.m. with only a fraction of your work done; see yourself as a decision maker who never gets around to making decisions; dread the next business meeting—or worse, going back to your desk to see what voice mails and emails await you? If you’re doing more and enjoying it less, it’s time to get out of the time trap an...
Read more

BCBS 239 – Principles of Effective Risk Data Aggregation and Risk Reporting

Image
OVERVIEW Understanding the process required to ensure compliance withBCBS 239 as well as tips on ensuring that the right data is utilized. Finally, a detailed step by step analysis of COSO requirements and what a business can do to meet expectations. COSO continues to provide guidance and establish standards for performance in risk related processes.  BCBS 239 is the latest in a series of instructions which focuses on risk data aggregation. This webinar will include discussions on the risk data aggregation capabilities and internal risk-reporting practices (the Principles) that enhance risk management and decision making processes at financial institutions. BCBS 239 Compliance WHY SHOULD YOU ATTEND Early in 2015, the Basel Committee published the second progress report on bank’s adoption of BCBS 239. Several banks, at that time, stated that they would not be able to comply with the new standards by the 2016 deadline date.  However, regulators are now looking a...
Read more

Effectively Handle Toxic People for Better Productivity and Less Drama in 2020

Image
We all have people who push our buttons and if that relationship is with our boss, colleagues or clients, it can drain our energy, take us off track and infect the other areas of our life. Our upcoming webinar discusses successful strategies and tips for building a positive, productive relationship by knowing how to effectively respond to, cope, and manage the impact of their negative and toxic behavior in the workplace. The webinar covers the following key areas: ·          Identify and control the impact of difficult people so that you can keep the situation from escalating further ·          Differentiate the 4 types of attitudes and understand how they develop in order to keep your cool in a variety of situations ·          Utilize various verbal and non-verbal communication techniques and situational strategies that you can use to de-escalate and effe...
Read more