Effective Communication Skills: It’s Not What You Say, But How You Say It!
OVERVIEW
Effective communication is about really
listening to others without any blinders on, eliminating the gossip and rumor
mill, reducing the causes of turnover by providing timely and appropriate
recognition, leading employees through changes by transparency, correcting the
poor performers by coaching them, and setting the standards in highly adhered
to on-boarding and training standards.
WHY SHOULD YOU ATTEND
In this presentation you will develop a
strategy of communication success that includes identifying someone’s preferred
communication style so you can meet them where they are communicating from, see
all the tools you have available to communicate more effectively, adapt sound
negotiating tactics that generate results, and learn what the signs of your
strengths and weakness are.
AREAS COVERED
All we have in common with anyone and everyone
else, is this skill called communication. It matters that we say it right and that
the listener hears it right. With multi-generational and multi-cultural
workforces these days, it is important you get it correct the first time.
Communication is not a 50/50 proposition of you asking and accepting any
response, it is 100% of you being accountable for getting the information
across, having it understood and then getting an agreement back of what is
being communicated – verbally, be it face to face, on the phone, electronically
or in writing. Effective communication is more than one person talking.
Respectful conversation includes how you sound to others, the words you use,
the accuracy of what you say, the intent to be positive and the attention you
give the other person. We need to say it with persuasion.
LEARNING OBJECTIVES
Miscommunication is the #1 cause of workplace
conflict, production errors, low morale, customer and employee complaints and
poor teamwork. To be effective at work you need to speak up, be heard and have
your messages acted upon. When you do, you create that quality called trust,
that is the engine of high performance.
WHO WILL BENEFIT
- Managers
- Directors
- HR management
- Coo
- CEO
- Executive Management
- Management Professionals
- communications specialists
- leadership
For more detail please click on this below
link:
Email: support@trainingdoyens.com
Toll Free: +1-888-300-8494
Tel: +1-720-996-1616
Fax: +1-888-909-1882
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