Effectively Managing Difficult People


Training Doyens is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 3 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.


Management skills include everything that help you manage others effectively. Although such skills vary with the industry but some are universal across nearly every work environment. Attend the upcoming boot camp to learn how to master the skills of effective communication, dealing with difficult people and managing time.  
AREAS COVERED
Self-Evaluation: How Do You Manage Your Time
  • Take the Time-Mastery Profile® to identify how you spend your time 
  • Highlight your strengths and challenges with time 
  • Identify timewasters and learn how to avoid them using new techniques 
Concentration and Focus
  • Learn techniques that will help you complete your tasks at a faster rate 
  • Discuss how to handle distractions and interruptions—both self- and other-imposed 
Planning to Succeed
  • Refine the planning process and goal-setting system using the SMART technique 
Decision Making and Prioritizing
  • Align your priorities with your goals for better decision making 
  • Learn about “the window of opportunity” to determine the most appropriate course of action
Communication Training Programs

Getting Organized
  • Learn the principles of organization to eliminate clutter and maintain order and effective filing systems 
  • Learn to manage your phone, e-mail and electronic files 
Establishing Boundaries to Create Balance
  • Learn when to say “yes” and when to say “no” 
  • Say “yes” to yourself...by saying “no” to others 
  • Create quiet zones to think, reflect and concentrate 
  • Build a commitment to your own time-management plan—it’s up to you!
Setting SMART Goals
  • SMART: Specific, Measurable, Achievable, Relevant, Timely
  • What are my roles?
  • What weekly goal will I set for each role?
  • TOPPS: Task, Objective, Product, Program, Schedule
  • OPICS: Output, Product, Input, Conditions, Standards
  • Setting milestones
  • Working the Plan
Effectively Managing Difficult People
  • Motivate and direct the employees you rely on—even when they don’t share your values 
  • Adjust your management and personal style to the needs of different situations 
  • Get more done by using the appropriate delegation techniques for any given situation 
  • Resolve conflict more effectively in a wide variety of situations 
  • Turn difficult people and poor performers into team players 
  • Win the cooperation and trust from everyone in your organization 
  • Increase your confidence, leadership skills and personal and professional satisfaction in your job
Effective Listening / Understanding Before Being Understood
  • What is the Value of Listening?
  • Why People Don’t Listen and the Consequences
  • How to Listen Effectively and Actively
  • Practice Listening Exercise
  • Responsibility of the Communicator in Being Heard
Constructive Feedback / Gaining Advice While Avoiding Conflict
  • The Value of Constructive Feedback
  • Why People Don’t Give Feedback and the Consequences
  • How to Give Constructive Feedback
  • Practice Feedback Exercise
  • Guidelines for the Feedback Receiver
Resolving Conflicts / Dealing with Others’ Resistance
  • The Nature of Resistance
  • Types of Resistance
  • Typical Responses to Resistance
  • Approaching Resistance and How to Deal with It
  • The Keys to Effectively Resolving Conflicts
   Speaker Profile
Chris DeVany is the Founder and President of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organizational development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He has been a consultant to government agencies like the Federal Government of the United States, the Royal Government of Saudi Arabia, Government of Canada, Government of Cayman Islands and Her Majesty's Government of the United Kingdom.
About Training Doyens
Based in Colorado, Training Doyens organizes world class webinars and seminars, providing training solutions to companies big and small. We offer affordable pricing and customization at any budget.

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