Training Doyens

OVERVIEW Whatever happened to respect and civil behaviour? What is the cost when we lose both? Uncivil behaviour, left unaddressed, begins a downward spiral you and your employees can’t afford. Incivility, leads to gossip in the workplace, rumors, and then to bullying, harassment and ultimately, what we see too much in the news every day now, sexual harassment. Over-worked, dis-engaged and undisciplined staff does more harm to your reputation and employee productivity than you can afford. A workplace culture of tolerating a bad attitude by one or more employees is not acceptable. The cause of the employee attitude is generated from how they are treated at work, a seeming lack of respect of them. Is it you or is it the other person that is the real problem? Respect comes from dealing with the situation when it becomes evident. This presentation is how to change the viewing of this person and their behavior to where you move them to be solution orientated. Respect reduces stress, an...

OVERVIEW According to the U. S. Bureau of Labor Statistics, 5% of U. S. businesses experience violence at work yearly. The percentage of workplace violence increases to 50% for organizations with 1,000 employees. The FBI stated that in 2014 an active shooting incident occurred, on average, once every three weeks. However, given the size of the U. S., the chances of being a victim of a workplace shooting is statistically low. These statistics capture the most severe types of workplace violence but certainly not the most prevalent forms. OSHA reports that roughly two million workers report incidents of violence at work each year such as harassment, threats, aggressive and belligerent behavior to name a few, which does not include the majority of cases that go unreported. But how is workplace violence defined, and who are the primary perpetrators? This workplace violence prevention training will explore the many aspects of workplace violence. One study indicated that employers pa...

OVERVIEW In this webinar you will learn about the types of FDA inspections , preparations such as assigning personnel to specific tasks for the FDA inspection, facility requirements to support the inspection (front room, back room), the value of mock audits, how personnel should conduct themselves during the inspection, the inspection process and techniques for responding to 483s and warning letters. How to respond and when is critically important. Also covered will be the FDA’s rights during the inspection and documentation you are not required to show them. WHY SHOULD YOU ATTEND FDA is required to conduct an inspection every two years. A company that is prepared for the inspection is less likely to receive 483’s than a disorganized company.  If a 483 is received knowing how to respond will lessen chances of receiving an FDA warning letter. AREAS COVERED Personnel preparation Procedure to follow during FDA audits -what to do/ what not to do Facility ...

OVERVIEW Human error is known to be the primary cause of quality and production losses in many industries. Although it is unlikely that human error will ever be eliminated, many human performance problems can be prevented. Human errors start at the design stage. From procedures, training, and workplace environment many variables that affect human behavior CAN be manipulated reducing the likelihood of these occurrences. To work with these challenges, it is essential to understand what is human error, how to comprehend human behavior and the psychology of error . It is also important to understand the root cause of errors and exactly where the weaknesses of the system are so that they can be improved and/or fixed. This course offers practical approaches and models to address human performance issues in GMP related environments by using a particular methodology to correct, prevent and avoid reoccurrence of these matters. human error prevention WHY SHOULD YOU ATTEND This tra...

OVERVIEW Interruptions at work happen and there is also a link between workplace interruptions and employee productivity . While handling a wide variety of administrative tasks, you often have limited time to complete your work due to frequent interruptions.These interruptions can break your train of thought and slow your work pace and thus it’s important to know how to manage workplace interruptions. WHY SHOULD YOU ATTEND In this webinar you will learn some strategies and some simple techniques formanaging interruptions in the workplace, create a win-win situation for both you and your boss, learn how to bounce back and refocus in order to be more productive. AREAS COVERED What are Interruptions In Your Work Day Identify Time Bandits Your Attitude About Interruptions Identify Your own attitude about managing interruptions in the workplace How to Plan For It Strategies for managing interruptions and distractions at work How to Make it a WinWi...

OVERVIEW To develop the ability to identify future leaders, you have to know what leadership really is, along with the skills, traits and characteristics of effective leaders. That’s the key to developing the nextgeneration of leaders and knowing what to look for when you’re determining which team members have the potential to excel as leaders within your organization. Putting the right people in leadership roles is critical for building the next generation of leaders, and you have to know what to look for.  People who are great employees do not necessarily have the mindset to be great leaders, and many don’t even want to lead. When you put the wrong people in leadership roles, it can lead to negative consequences for the company and cause employees who are perfect fits for other types of jobs becoming frustrated and leaving because they’re in roles that aren’t appropriate “fits” for them. leadership development program WHY SHOULD YOU ATTEND Identifying and develop...