Training Doyens

OVERVIEW Adding stay interviews to your employee engagement strategies can help your organization retain critical employees. Marcia discusses how it provides the manager with the opportunity to quickly reinforce the positives and deal with the employee’s concerns before they turn into real dissatisfaction. The webinar provides a clear and deep understanding about: ·          Identifying five key factors that impact an employee’s desire to stay or leave ·          Recognizing four possible “triggers” that cause the employee to consider leaving ·          Learning how to ask probing questions and conduct effective, efficient stay interviews LEARNING OBJECTIVES Learn how the stay interview works as an opportunity to build trust with employees and a chance to assess the degree of employee satisfaction and engagement that exists in a department or company. Also understand how it provides the manager with the opportunity to quickly reinforce the positives and deal wi

OVERVIEW In today’s workplace there are numerous situations that can cause problems for employers that need to be followed up on and investigated by HR. Michael discusses the steps of a proper investigation and why it is important to lay the ground work for a good investigation. The webinar provides a clear and deep understanding about: ·        Planning for an investigation ·       Who should conduct the investigation ·         What documentation should be gathered LEARNING OBJECTIVES Learn the significance of a workplace investigation and the best practices for conducting one. WHO WILL BENEFIT HR Office managers Business owners Executives with hiring responsibility SPEAKER   Michael D. Haberman is Vice-President and co-founder of Omega HR Solutions, Inc., a consulting and services company offering complete human resources solutions. Michael brings years of experience in dealing with the challenges of Human Resources in the 21st century.

Mark your calendar for this insightful webinar that offers some exclusive knowledge on automated features in MicrosoftOutlook . Join the webinar to learn how to create automated rules, organize emails, automate contact building in the background, and about many more features. LEARNING OBJECTIVES A recent survey put our average number of emails per day at 121, taking one-third of our work hours. At that volume, we MUST automate our processes to reclaim our day. Building an inbound email rule is simple and painless, and creating a new Quick Step gives you a keyboard shortcut to accomplish nearly any task in an instant. These skills are too easy to master and too valuable to skip over. The return on investment is nearly infinite. Microsoft Outlook Tools WHO WILL BENEFIT Business Owners Managers Administrative Professionals … And anyone with email… About the Speaker: Neil Malek is principal at Knack Training, a software training company specializing in Microsoft

OVERVIEW Are your time management skills up to the challenge? Chris discusses practical techniques for controlling time and making it a manageable resource. The webinar provides a clear and deep understanding about: ·          Identifying timewasters and learning how to avoid them using new techniques ·          How to handle distractions and interruptions—both self- and other-imposed ·          Refining the planning process and goal-setting system using the SMART technique LEARNING OBJECTIVES By attending, you will understand how to even more effectively: Achieve better results through more effective planning and clarifying objectives Delegate effectively and free yourself for bigger tasks Set group goals and priorities Eliminate the time wasters Handle interruptions and distractions Say no to unreasonable demands Redirect your efforts to the most important and valid tasks Make sure there is time in the day for you Learn strategies to imp

OVERVIEW In order to function at maximum effectiveness, a manager must master critical communication skills , including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor. WHY SHOULD YOU ATTEND Are you concerned about how others are receiving you as a manager?   Could you use a communication skills “refresher”, to perhaps help you take a new approach to your direct reports you find especially challenging? Would you like to leverage your value to your manager and to your organization? If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our communication effectiveness, improve our team members’ and team’s performance, adding to the bottom-line! Communication Skills Training AREAS COVERED Effective Listening / Understanding

OVERVIEW During this webinar, the attendee will learn all the basics of programming in Microsoft Access . We will begin with an overview where we will explore the form event model, and how to launch the development environment. We will then write simple event procedure code that executes in response to the user taking specific actions. Once we have explored the most commonly used form events, we will explore the most commonly used report events. We will see how we can use programming code to customize the behaviour of both forms and reports. WHY SHOULD YOU ATTEND Attend the webinar to understand the basics of Microsoft Access programming, including the knowledge of the VBA programming language. AREAS COVERED This webinar is focused on two groups of people. The first are Access power users who are very familiar with the process of creating tables, queries, forms, and reports, but do not currently have the ability to customize the behaviour of forms and reports with progra

OVERVIEW Bad attitudes, jealousy and disruptive behavior will sabotage hospital morale, lower self-esteem and reduce teamwork and productivity. When toxic behavior infects a department, managers may be tempted to ignore it or give in, the wrong thing to do, but tolerating it is not a solution! This session will show you how to neutralize gossip and put a system in place to ensure it does not re-occur, starting with that of Zero Tolerance and workplacereprimands . The destructive effects of blaming others, griping, pessimism and of always passing the buck needs to be stopped. In this session, you will learn to keep emotional control and tame disruptive and destructive behavior. WHY SHOULD YOU ATTEND Whatever happened to respect?  Rude, indifferent, emotionally troubled, over-worked and dis-engaged Employees do more harm to your business and employee productivity than you can afford. A workplace culture of tolerating a bad attitude by one or more employees is not acceptable. A lo

OVERVIEW This session maps out the strategies that you can start using immediately to turn even the newest, turning supervisors into effectiveleaders . New Supervisors – we can engage and energize or set up to flounder and fail. For starters, you'll learn how to help supervisors strengthen the five crucial leadership qualities that will enable them to reduce conflicts, stress and morale. You'll also discover practical ways to help supervisors demonstrate management skills and knowledge that will win their team's trust and respect. You will be able to promote employees into new roles with the confidence that they will take charge and drive up the results you need with their direct report and their key numbers. The right attitude and an effective motivation skill set will shorten the learning curve that generates the know-how to drive creativity, accountability and productivity. WHY SHOULD YOU ATTEND By attending this webinar you can learn what issues and challenge